As your trusted local florist, Flower Delivery Swiss Cottage is dedicated to delivering only the freshest blooms to households and businesses in Swiss Cottage and the surrounding areas. Every bouquet, arrangement, or floral gift is carefully crafted to meet our strict freshness standards. We are proud to offer a Fresh Flowers Guarantee, ensuring that your flowers arrive vibrant, beautiful, and ready to delight.
While we take every measure to package and transport your flowers securely, sometimes damage can occur during delivery. If your flowers or plants arrive damaged or not in the pristine condition you expect, please notify us on the day of delivery. To help us resolve the issue promptly, we may request photographs of the damaged items and packaging. This enables us to assess the situation and take swift action to put things right.
Our flowers are sourced daily to ensure maximum longevity and enjoyment. Flower Delivery Swiss Cottage guarantees that your flowers will remain fresh for at least five days from the date of delivery, provided they are cared for according to the enclosed instructions. Should your bouquet wilt or deteriorate within this freshness window, and caring instructions have been followed, we will happily arrange a replacement or offer a suitable refund, subject to our review.
Your satisfaction is paramount to us. If your order arrives damaged, not as described, or if there is an issue with freshness within the guaranteed window, we offer the following options:
All claims for refunds or replacements should be made within 24 hours of receiving your order to ensure we are able to resolve the issue swiftly and effectively. Please include your order details and photographic evidence if possible to help expedite the process.
We strive for the highest standards at Flower Delivery Swiss Cottage, but if you are ever dissatisfied with our service or your floral gift, we want to hear from you. Please contact us with details of your complaint as soon as possible. We investigate all complaints thoroughly and aim to respond with a resolution within two working days. Whether you are a business or a household customer, your experience matters to us, and your feedback is invaluable to improving our service.
As a proud local florist serving Swiss Cottage, we value every customer relationship and work hard to ensure your flowers always exceed expectations. Our reputation rests not just on our beautiful designs, but on our transparent and responsive returns and complaints process. Thank you for choosing Flower Delivery Swiss Cottage for your important moments and everyday celebrations.
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