Welcome to our Terms & Conditions for Flower Delivery Swiss Cottage. These conditions set out the terms on which we provide flower delivery services to customers located in Swiss Cottage and surrounding areas. By using our online flower delivery service, you confirm that you have read, understood, and agree to these Terms & Conditions. Please review these terms carefully before placing an order, as they form the basis of your contract with us.
In these Terms & Conditions, references to "we," "our," or "us" refer to the operators of the Flower Delivery Swiss Cottage online store. References to "the customer," "you," or "your" mean the person placing an order for our flower delivery services. The term "website" means our online flower delivery platform accessible in Swiss Cottage and adjacent areas. "Goods" refers to the fresh flowers and related products offered for sale by us.
Our services are available to private individuals and businesses within Swiss Cottage and the surrounding London areas as specified on our website. Orders placed outside our delivery area may be declined or refunded, at our discretion.
The order process for online flower delivery Swiss Cottage is as follows:
We reserve the right to cancel or refuse any order at our absolute discretion, especially if we suspect fraudulent activity or if the requested delivery location is outside our stated service area.
While we strive to ensure that all products listed are available, flowers are natural products and their availability may vary according to season. In some cases, we may need to substitute specific blooms, colours, or packaging. Substitutions will be made with items of equal or greater value. By placing an order, you accept that such reasonable substitutions may occur without prior notice. Product images displayed online are for illustrative purposes and minor variations may occur.
All prices on our website are displayed in GBP (£) and include VAT where applicable. The final price includes any applicable delivery charges as shown during checkout.
Payment is required in full at the time of placing the order. Our online flower delivery Swiss Cottage shop accepts the following payment methods:
Payment must be authorised before orders are prepared and dispatched. We reserve the right to cancel orders for which payment has not been successfully processed. In the event of payment failure or suspected fraudulent activity, we may request additional information to verify your identity and payment details.
We offer delivery throughout Swiss Cottage and selected surrounding areas as specified on our website. Deliveries are carried out either by our own team or a nominated courier, according to the recipient's local area, between specified delivery hours. We strive to deliver on the date requested; however, delivery times are not guaranteed and may be affected by unforeseen circumstances such as weather, traffic, or public holidays.
The customer is responsible for providing the complete and accurate delivery address, including recipient contact details. We do not accept liability for failed deliveries due to incomplete, incorrect, or unclear instructions. If delivery cannot be completed (e.g., recipient not present, inaccessible property), we may attempt to leave the flowers in a safe place, with a neighbour, or arrange redelivery at our discretion. In such cases, we will leave a delivery notice or contact the recipient where possible.
You have the right to cancel or amend your flower delivery Swiss Cottage order, provided you notify us before the order is prepared for dispatch. Please refer to our preparation and delivery schedule displayed on the website. Cancellations or changes requested after the order has entered the preparation phase may not be possible or may incur a charge to cover incurred costs such as perished flowers or attempted delivery fees.
To cancel or amend an order, you must contact us as soon as possible quoting your order reference number. Once a cancellation is accepted, refunds (where applicable) will be processed to the original payment method within a reasonable time frame, subject to standard banking procedures.
Orders for bespoke arrangements or same-day/express delivery may not be cancelled or amended due to immediate fulfilment and dispatch.
If your flowers have not arrived as scheduled, please notify us within 24 hours of the expected delivery time. We will investigate and, where appropriate, provide redelivery or a partial/full refund. Complaints regarding product quality must be made within 48 hours of receipt, accompanied by relevant photographs and order details. We may request that unsatisfactory goods are returned or disposed of appropriately. We endeavour to address all complaints with fairness and in accordance with our commitment to customer satisfaction.
As flowers are perishable items, returns are generally not accepted unless the product is proven to be damaged or not as described. In the rare case your bouquet or arrangement arrives in unsatisfactory condition, please contact us immediately with evidence of the issue. Eligible claims will result in a replacement, redelivery, or refund, as determined on a case-by-case basis, at our discretion.
It is the customer’s responsibility to ensure that all order and delivery details provided are complete and accurate. Please ensure recipients are available to receive the flowers or that alternative arrangements have been made. Failure to do so may result in additional delivery charges or forfeiture of the product, as fresh flowers have limited shelf-life.
We aim to deliver all products in excellent condition and on time. Where we fail to do so, our liability is limited to the value of the goods ordered, and we are not liable for any consequential loss. This does not affect your statutory rights as a consumer under UK law.
We are not responsible for delays or failures in delivery due to circumstances outside of our reasonable control (force majeure), including natural disasters, severe weather, road closures, accidents, or other events that could not be foreseen or prevented.
All content, images, and designs featured on our flower delivery Swiss Cottage website are our intellectual property or used by us with permission. Unauthorised use, copying, or reproduction is strictly prohibited.
We may offer promotions, discount codes, or vouchers periodically. Each is subject to its own terms and conditions and may not be used in conjunction with any other offer unless specifically stated. We reserve the right to withdraw or alter promotions and voucher codes at any time without notice.
Your privacy is important to us. All personal information provided is handled in accordance with our Privacy Policy and relevant data protection legislation. We will never share your details with unauthorised third parties unrelated to the provision of your order.
We reserve the right to amend these Terms & Conditions at any time and without prior notice. Changes will take effect at the time of publication on our website. It is your responsibility to review the current terms prior to placing an order.
These Terms & Conditions and any disputes arising from them are governed by and interpreted in accordance with the laws of England and Wales. Any disputes are subject to the exclusive jurisdiction of the courts of England and Wales.
These Terms & Conditions apply to all customers using our online flower delivery service in Swiss Cottage and the surrounding areas. By ordering through our website, you agree to be bound by these terms, irrespective of the location of the recipient, provided it is within our service zone.
If you have any questions regarding these Terms & Conditions or any aspect of our flower delivery Swiss Cottage service, please contact our customer service team using the contact forms available on our website.
Thank you for choosing us for your flower delivery needs in Swiss Cottage.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Swiss Cottage, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Swiss Cottage.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
